FAQs

Q1.
Is every product sold from The Game Experts authentic and not fake?


A1.
We unconditionally guarantee that all products that you purchase from our website are genuine and authentic. We only deal directly with established manufacturers or distributors. In some instances, we work with trusted suppliers who purchase directly from the same manufacturers or distributors. You are welcome to perform your own assessment, and we confidently provide customers with a 30-day money-back guarantee.

 Q2.

What methods of payment can I use?


A2.
We accept credit card on our website, as well as PayPal transactions.


Q3.
Is it safe and secure to give you my credit card details?


A3.
Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. This is the industry standard for online payments. We currently SSL certificates issued by Let's Encrypt.


Q4.
Do you deliver to other countries apart from Australia?


A4.
At this point we only deliver products within Australia. However, we are actively looking for ways to expand our distribution. Please keep checking back for future updates.


Q5.
When can I expect my order to be delivered?


A5.
2-5 business days Australia-wide including most country areas.
4-7 business days for WA, North Queensland and most areas in NT outside Alice Springs and Darwin


Q6.
The product that I would like to purchase is out of stock. When can I expect it to be available again?


A6.
It would usually depend on the product you intend to purchase. We recommend that you contact us and quote the product that you wish to purchase. One of our friendly customer service staff will get back to you with a confirmed date of availability.


Q7.
Where can I find more information about the products and services?


A7.
Please visit the Contact Us page.


Q8.
What is The Game Expert’s policy regarding customer privacy and security of personal information?


A8.
Visit The Game Expert’s Privacy Policy page for more info.


Q9.
Where can I read through The Game Experts’s terms and conditions?


A9.
You may visit The Game Expert’s Terms and Conditions page here.


Q10.
What if I need to return or exchange a purchased product?


A10.
Please visit the Warranty page  or alternatively you can contact us on our Contact Us page.


Q11.
Why am I not permitted to purchase more than “X” quantity per item?


A11.
The default entry for the products in our website reflects the quantity available in our inventory to make sure that we do not oversell specific items.


Q12.
I received a voucher / promo code. How to use this?


A12.
When you check out, you can enter the promo code in the provided coupon box.


Q13.
Can I pick up my purchase?


A13.
As an online business, we work hard to keep our prices low by cutting out the high costs associated with maintaining a retail store and facilities.

In order to provide our customers with the very best prices, all Our products are available for delivery only. We do not offer a pickup facility.