Frequently Asked Questions
Q1. Is every product sold from The Game Experts authentic and not fake?
A1. We unconditionally guarantee that all products that you purchase from our website are genuine and authentic. We only deal directly with established manufacturers or distributors. In some instances, we work with trusted suppliers who purchase directly from the same manufacturers or distributors. You are welcome to perform your own assessment, and we confidently provide customers with a 30-day money-back guarantee.
Q2. What methods of payment can I use?
A2. We accept credit card on our website, as well as PayPal transactions.
Q3. Is it safe and secure to give you my credit card details?
A3. Your information and online credit card transactions are transmitted through a secure server using Secure Socket Layering (SSL) encryption technology. This is the industry standard for online payments. We currently SSL certificates issued by Let's Encrypt.
Q4. Do you deliver to other countries apart from Australia?
A4. At this point we only deliver products within Australia. However, we are actively looking for ways to expand our distribution. Please keep checking back for future updates.
Q5. When can I expect my order to be delivered?
A5. 2-5 business days Australia-wide including most country areas. 4-7 business days for WA, North Queensland and most areas in NT outside Alice Springs and Darwin.
Q6. The product that I would like to purchase is out of stock. When can I expect it to be available again?
A6. It would usually depend on the product you intend to purchase. We recommend that you contact us
Q7. Where can I find more information about the products and services?
A7. Please visit the Contact Us page.
Q8. What is The Game Expert’s policy regarding customer privacy and security of personal information?
A8. Visit The Game Expert’s Privacy Policy page for more info.
Q9. Where can I read through The Game Experts’s terms and conditions?
A9. You may visit The Game Expert’s Terms and Conditions page here.
Q10. What if I need to return or exchange a purchased product?
A10. Please visit the Warranty page or alternatively you can contact us on our Contact Us page.
Q11. Why am I not permitted to purchase more than “X” quantity per item?
A11. The default entry for the products in our website reflects the quantity available in our inventory to make sure that we do not oversell specific items.
Q12. I received a voucher / promo code. How do I use this?
A12. When you check out, you can enter the promo code in the provided coupon box.
Q13. Is Click & Collect a FREE service?
A13. Yes – Click & Collect is FREE for all orders.
Q14. How long do you hold Click & Collect order?
A14. We hold Click & Collect orders for 7 calendar days from the day you receive your collection notification. If you do not collect your order within 7 calendar days we cancel the items and refund the order back to the payment method used when placing your order.
Q15. What do I need to bring to pickup a Click & Collect order?
A15. Photo ID is required when you come to pick up the order.
